Refund & Return Policy
Last Updated: June 2026
At Mehru Home Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We accept returns under the following conditions:
- The item is damaged, defective, or incorrect.
- The return request is submitted within 7 days of receiving the order.
- The product is unused, in its original condition, and includes all original packaging.
To initiate a return, please contact our customer support team with your order details.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products damaged due to misuse or improper handling.
- Items returned without original packaging.
- Products showing signs of use after delivery.
- Clearance, sale, or promotional items (unless received damaged or defective).
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
Kindly provide:
- Order Number
- Photos of the product
- Photos of the packaging (if applicable)
- Description of the issue
Our team will review the request and arrange a replacement or refund where applicable.
Exchange Policy
If an item arrives damaged, defective, or incorrect, we may offer a replacement subject to product availability.
If the same item is unavailable, an alternative solution or refund may be offered.
Refund Policy
Once your return request is approved and the product is received and inspected, we will process your refund.
Refunds may be issued through:
- Bank Transfer
- Easypaisa
- JazzCash
Refund processing may take 5–10 business days depending on the payment method and banking procedures.
Return Shipping
- If the return is due to a damaged, defective, or incorrect item, return shipping costs will be covered by Mehru Home Decor.
- For all other approved returns, the customer may be responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, it cannot be cancelled and will be subject to the return process outlined above.
Refused Deliveries
If a customer refuses delivery without a valid reason, future orders may require advance payment before processing.
How to Request a Return
To request a return or refund, please contact us with the following information:
- Full Name
- Order Number
- Contact Number
- Reason for Return
- Supporting Photos (if applicable)
Contact Us
📧 Email: Mehruhomedecor@gmail.com
Our Commitment
We carefully inspect every product before dispatch to ensure it meets our quality standards. If any issue arises, our team will work with you to provide a fair and satisfactory resolution.
Mehru Home Decor
Timeless Decor, Beautiful Living ✨🏡